"We’ve uncovered some interesting findings," said Stacey Bailey, a Sr. Research Analyst with Chartwell. "You have the vast majority of consumers believing their home will be the primary charging site, and most of those respondents say they will plug in during off-peak, overnight hours, which would be preferable for most utilities.
"Still, we did find a notable percentage of consumers who say they will plug-in during on-peak times, which could potentially stress the distribution system."
Chartwell’s EV Council, a group of utilities facilitated by Chartwell, will cover customer-oriented programs and messaging around EVs and consumer opinions and behaviors. The council, which includes charter members DTE Energy, FPL and PacificCorp., will also interact and share practices in an exclusive setting.
The Chartwell Electric Vehicle Programs Summit, set for Nov. 15-16 in San Diego, also highlights these and other integration issues.
Based in Atlanta, Chartwell Inc. is a specialized information provider that helps utilities improve their customer satisfaction. Chartwell publishes case studies, quantitative research and industry data, and hosts conferences and other events for utility professionals.